Refund Policy
Last updated: 5/7/2026
At Al Zaman, we strive to provide high-quality digital content and services. This refund policy outlines the circumstances under which refunds may be provided for our digital products and services.
Eligible for Refund
- Technical issues preventing access to purchased content
- Duplicate purchases made in error
- Content significantly different from description
- Billing errors or unauthorized charges
Not Eligible for Refund
- Change of mind after successful download/access
- Content accessed or downloaded completely
- Purchases made more than 30 days ago
- Free content or promotional items
How to Request a Refund
- Contact our support team within 30 days of purchase
- Provide your order number and reason for refund
- Include any relevant screenshots or error messages
- Wait for our team to review your request
Processing Time
- Refund requests are reviewed within 3-5 business days
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Bank processing may take additional 3-5 business days
Monthly Subscriptions
Monthly subscriptions can be cancelled at any time. No refunds are provided for partial months, but you will retain access until the end of your billing period.
Annual Subscriptions
Annual subscriptions may be eligible for prorated refunds if cancelled within 30 days of purchase and minimal usage is demonstrated.
Before Requesting a Refund
- Check your internet connection and device compatibility
- Try accessing content from a different device or browser
- Clear your browser cache and cookies
- Contact our technical support for assistance
Technical Support
Our technical team will work with you to resolve access issues before processing any refund requests. Many technical problems can be resolved without requiring a refund.
In some cases, partial refunds may be offered based on usage, time elapsed since purchase, or the nature of the issue. Partial refunds are determined on a case-by-case basis at our discretion.
If you disagree with our refund decision, you may escalate the matter to our management team. We are committed to fair resolution of all disputes and will review each case thoroughly.
For refund requests or questions about this policy, please contact us:
Email: jamni313@gmail.com
Phone: +923137251214
Address: House 142, Street 3, Zaffar Street Mohallah Manzoorabad, Layyah, Pakistan
Note: Please include your order number and detailed description of the issue when contacting us for faster resolution.